One partner. Every layer of your IT.

Nine managed IT services run as one operation — service desk, NOC, network, infrastructure, cloud, security, devices, backup and on-site engineers under a single SLA spine, in 135+ countries, with one accountable service owner instead of six vendors pointing at each other.

Modernize your IT

6.8Mtickets handled per year

97.2%SLA met across services

81%first-contact resolution

24/7/365follow-the-sun operations

You outsourced IT to five providers. You still own every outage.

One incident crosses the helpdesk, the network vendor, the cloud partner, the security team, the hardware OEM and a local site contractor. Each one is inside its SLA. Nobody owns the outage — so your team does, at 2am, on a bridge call.

Incident

Helpdesk vendor

Network vendor

Cloud partner

Security team

Hardware OEM

Site contractor

No single owner

Six contracts, six dashboards, six versions of the truth — and root cause lands in whichever gap nobody signed for.

Reactive firefighting

Monitoring that alerts instead of prevents. Teams spend the week closing tickets that telemetry should have stopped on Monday.

Unpredictable run cost

Fixed fees plus change requests plus emergency dispatch plus overtime — a run budget nobody can forecast a quarter ahead.

Key-person and skills risk

Two engineers hold the estate in their heads, cover collapses when they take leave, and 24/7 is a rota held together by goodwill.

Managed IT Success Stories

Real Business Results from Better IT Operations

Explore how Teceze helps organizations improve uptime, reduce IT disruptions, strengthen operational efficiency, and manage complex technology environments with confidence.

Explore All Case Studies

Device as a Service for a 5,000+ Device Healthcare Estate

A private healthcare group partnered with TECEZE to manage 5,000+ Dell and Lenovo devices across its UK clinical and corporate estate

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99% SLA for Secure Disposal of 1,500 IT Assets

A global automotive safety technology business partnered with HCLTech and TECEZE to securely retire 1,500 IT assets within a 12-month programme. TECEZE managed certified data wiping, degaussing, physical destruction and end-to-end chain of custody, achieving 99% SLA attainment against a five-business-day turnaround

View Case Study

Why Teceze

Four reasons IT estates run better here

01. Global reach, local hands

4,500+ technical professionals, physical presence in 40+ countries and delivery capability across 135+ — follow-the-sun control with an engineer who can actually reach the rack, the site or the desk.

02. One SLA spine, one owner

Desk, NOC, network, infrastructure, cloud, security and field run under one service owner, one reporting layer and one set of commitments — so root cause has nowhere to hide between contracts.

03. AI-first, governed

Virtual agents, AIOps correlation, self-healing and automated fulfilment woven through every service — with human-in-the-loop approvals and an evidence log on every AI action.

04. Fully managed or co-managed

Take the whole estate or the 24/7 half of it. Your tools or ours, your ITSM tenancy or ours, priced per user, per device or per managed element — with the 18 case studies above as the delivery record.

What’s included in a Teceze managed IT services contract?

Whichever of the nine service lines you need — service desk, NOC and monitoring, network, servers and datacentre, cloud, security, end user computing, backup and DR, and field services — under one contract, one SLA spine and one service manager. Most clients start with two or three towers and add lines as trust builds; each is independently consumable and priced.

Can you work alongside our internal IT team instead of replacing it?

Yes — co-managed IT is the majority of our work. We typically take the 24/7 burden, L1–L2 volume, monitoring, patching and site visits, while your team keeps architecture, vendor strategy and business-facing projects. Escalation paths, tooling ownership and decision rights are agreed in writing before go-live.

How do you transition IT from an incumbent provider without downtime?

Phased and rehearsed. Discovery and knowledge capture run alongside the incumbent, a lighthouse scope (one region, site or tower) proves the model, then waves follow with hypercare on each. Our five-country, three-service launch for a Nordic retail chain went live in a single quarter — and absorbed triple the forecast demand in week one.

How is managed IT priced?

Per user, per device or per managed element depending on the tower, with a fixed monthly run fee covering agreed volumes and clear rates for project work. Field visits can sit inside the fee or be consumed on demand. You get a cost-per-user baseline in the assessment, before any contract discussion.

Do you use our tools or bring your own?

Either. We operate inside your ServiceNow, Jira or Intune tenancy where you have investment to protect, or provide our own monitoring, ITSM and automation stack where you don’t. Data, dashboards and configuration remain yours and exportable in both models.

What coverage, languages and on-site response can you provide?

24/7/365 follow-the-sun from 10+ delivery centres with multilingual support and regional-language desks where the business needs them. Field coverage spans dedicated on-site engineers, scheduled visits and on-demand dispatch — SBD/NBD to 4-hour options — with physical presence in 40+ countries and delivery capability across 135+.

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One partner. Every layer of your IT.

Nine services. One operation.

Managed Service Desk & IT Support

NOC, Monitoring & AIOps

Managed Network & Connectivity

Servers, Storage & Datacentre

Managed Cloud & Hybrid Infrastructure

Managed Compliance & Infrastructure Security

Managed End User Computing

Backup, DR & Business Continuity

Field Services, Smart Hands & Assets